Receives and answers
Replies to known questions from your approved business information.
An AI agent for customer service on WhatsApp
The agent answers your customers at any time, completes missing details, logs the request, and routes what needs a decision to your team.
An AI agent is a conversation system that receives customers on WhatsApp or your website. It understands the request, asks for what is missing, then logs it with a reference number or books an appointment, and routes urgent cases to the right person. Unlike an auto-reply, it handles the request through to completion rather than matching one keyword.
Read also: What Missed Bookings Cost You Each Month
What does the AI agent do for your business?
Logs the request
Collects the details and turns the chat into a request with a number and status.
Books and reminds
Organises appointments, sends reminders and handles rescheduling.
Escalates to your team
Routes urgent or sensitive cases to the right person.
How do we build the agent?
- 01
Map the conversations
We define the most frequent requests and the limits of what the agent answers.
- 02
Connect and test
We connect it to the official WhatsApp channel and your system, and test with realistic chats.
- 03
Monitor and improve
We review conversations after launch and refine replies and escalation paths.
FAQ
What is the difference between an AI agent and an auto-reply?
An auto-reply matches set words and sends fixed text. An AI agent understands the request, asks for what is missing, and completes the procedure or hands it to a person.
Does the agent run on official WhatsApp?
We connect it through the official WhatsApp Business interface, and messages follow WhatsApp's policies.
What if the agent does not know the answer?
It does not guess. It hands the conversation to your team with a summary of what was said.
Which sectors suit an AI agent?
Any business receiving repeated requests, such as clinics, stores, residential communities and service companies.
Related services
What takes your team's time, and could run smoother?
Tell us your goal. The team usually replies within one business day.